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Dealer support
Talk to the team that runs the marketplace.
Questions about your account, a dealer application, or a unit on the lot. Reach a person by phone or WhatsApp during desk hours, or send a message any time.
Phone
(315) 706-3345
Mon – Fri, 8 AM – 5 PM Eastern.
Email
r3@nervinc.com
Replies typically within 2–3 business days.
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Common questions
Quick answers to what dealers ask us most.
How long does a dealer application take?
After you confirm your email address, our team reviews your application within 1–2 business days. Wholesale access is limited to licensed emergency vehicle dealers, and a government-issued ID is part of the review.
I didn't get the confirmation email.
Check your spam and promotions folders first. Your application isn't sent to our team until you click the link in that email. If it still hasn't arrived, send us a message under Dealer application.
I forgot my password.
Use Forgot password to get a reset link by email. If you no longer have access to that inbox, send us a message under Account or login.
I lost my authenticator app.
Two-factor authentication is required on every account, so we verify who you are before resetting it. Call us during desk hours, or send a message from the email address on your account.
How do I change the email on my account?
Our team handles email changes so an account can't be taken over from its settings alone. Send a message from your current address and include the new one.